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Warranty Obligations

International Warranty Policy

Warranty Coverage

Radiacode Ltd ("Manufacturer") hereby warrants that the Portable Radiation Detector Radiacode 102 or 103 or 130G ("Device"), when purchased and used under normal conditions, shall be free from material defects in workmanship and materials for a period of twenty four (24) months from the original date the product is delivered or received by the end-user purchaser (the "Warranty Period"). This warranty applies only to purchases made from authorized resellers and directly from the Manufacturer.
This Warranty is valid and enforceable only in the countries where the Device is intended to be sold, as indicated on the packaging, in the user manual, or as specified on the Manufacturer's website.

Warranty Limitations / Exclusions

This Warranty does not cover:
a. Any damage or defects resulting from normal wear and tear, including battery degradation, accidents, misuse, neglect, improper handling or storage, unauthorized alterations, or unauthorized repair;
b. Any damage or defects caused by exposure to liquids, extreme temperatures, humidity, or corrosive environments or other extreme environmental conditions;
c. Cosmetic damage, including but not limited to scratches, dents, and broken plastic;
d. Consumable parts, such as batteries, unless damage is due to defects in materials or workmanship;
e. Any damage caused by the use of non-approved accessories or consumables;
f. Accessories or any other items not originally included with the Device;
g. Any Devices purchased from unauthorized resellers or that has been resold, or sold as used, refurbished, or "as-is"

Warranty Service

In the event of a defect covered by this Warranty, the Manufacturer will, at its sole discretion, either (a) repair the Device using new or refurbished parts, (b) replace the Device with a new or refurbished device of equivalent or superior specifications, or (c) refund the original purchase price of the Device, provided that the Device is returned to the Manufacturer or its authorized service center within the Warranty Period. Replacement or repaired Devices will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer.
To obtain warranty service, the end-user purchaser must first contact the Manufacturer or an authorized service center and provide proof of purchase, such as the original sales receipt or invoice, indicating the date of purchase, the retailer's name, and the Device's model and serial number.
The end-user purchaser shall bear the cost of shipping the Device to the Manufacturer or its authorized service center. The Manufacturer will bear the cost of shipping the repaired or replacement Device back to the end-user purchaser, except in cases where the Warranty claim is determined to be invalid or outside the Warranty coverage. In such cases, the end-user purchaser shall be responsible for all shipping and handling charges.

Limitation of Liability

The Manufacturer's liability under this Warranty is limited to the repair or replacement of the defective Device or a refund of the original purchase price, at the Manufacturer's sole discretion. In no event shall the Manufacturer be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, revenue, or data, resulting from the use or inability to use the Device, even if the Manufacturer has been advised of the possibility of such damages.

No Other Warranties

This Warranty is the sole and exclusive warranty provided by the Manufacturer for the Device and is in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No agent, employee, or representative of the Manufacturer has the authority to modify or extend this Warranty or to make any binding representations or claims on behalf of the Manufacturer, except as expressly set forth in this Warranty.


This Warranty is not transferable and applies only to the original end-user purchaser. Any subsequent transfer or resale of the Device will void the Warranty.

Consumer Rights

This warranty gives the Purchaser specific legal rights, and the Purchaser may also have other rights which vary from jurisdiction to jurisdiction. Nothing in this warranty is intended to restrict or limit any rights the Purchaser may have under applicable consumer protection laws or regulations in the country where the Device is purchased.

Warranty Updates

The Manufacturer reserves the right to modify or update the terms and conditions of this Warranty at any time without prior notice. Any such changes will be effective only for Devices purchased after the effective date of the modified Warranty. The Warranty in effect at the time of purchase shall apply to the Device, and any subsequent modifications or updates shall not alter the Warranty terms applicable to the Device. It is the Purchaser's responsibility to review the warranty terms periodically for any updates or modifications.

Contact Information

For any questions or concerns regarding this Warranty, or to initiate a warranty claim, please contact the Manufacturer's customer support through the contact information provided on the Manufacturer's website, in the user manual, or on the packaging of the Device.


By using the Device, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions of this Warranty. If you do not agree to the terms and conditions of this Warranty, you must not use the Device and must return it to the place of purchase for a full refund.


If any provision of this Warranty is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect and shall continue to be binding on the parties.

Force Majeure

The Manufacturer shall not be liable for any failure to perform its obligations under this Warranty due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or disruptions in transportation or communication networks.

Dispute Resolution

Any disputes arising out of or in connection with this Warranty shall be resolved by amicable negotiation between the parties. If the parties fail to reach an agreement within thirty (30) days of the commencement of negotiations, either party may submit the dispute to binding arbitration under the rules of the International Chamber of Commerce, or another recognized arbitration institution agreed upon by the parties. The arbitration shall be conducted in the country where the Manufacturer's principal place of headquarters is located, and the language of the arbitration shall be English.

Entire Agreement

This Warranty constitutes the entire agreement between the Manufacturer and the end-user purchaser with respect to the Device and supersedes all prior or contemporaneous understandings, representations, negotiations, and agreements, whether oral or written, relating to the Device or its Warranty.


No failure or delay by the Manufacturer in exercising any right or remedy under this Warranty shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or

Third-Party Software

The Device may include or operate with third-party software that is subject to separate licenses or terms and conditions imposed by the respective software providers. The Manufacturer is not responsible for any issues arising from the use or performance of such third-party software and does not provide any warranty or support for such software. Any warranty or support related to third-party software shall be provided by the respective software providers, and the end-user purchaser shall refer to the software providers' terms and conditions or licensing agreements for more information.

Compliance with Laws and Regulations

The end-user purchaser is responsible for ensuring that the Device is used and disposed of in accordance with all applicable local, national, and international laws and regulations. The Manufacturer is not responsible for any non-compliance or violations of such laws and regulations by the end-user purchaser.


The headings used in this Warranty are for convenience only and shall not affect the interpretation or construction of the provisions contained herein.


This Warranty has been prepared in the English language. In the event that a translation of this Warranty is provided in any other language, the English version shall prevail in case of any inconsistencies or discrepancies between the translated version and the English version.


Any notices or communications required under this Warranty shall be in writing and shall be deemed given when delivered personally, sent by registered mail, or sent by email to the addresses specified by the Manufacturer and the end-user purchaser during the Warranty registration or service process, or as otherwise specified by either party in writing.


Any provisions of this Warranty that by their nature should survive the termination or expiration of this Warranty, including but not limited to Sections 4 (), 13 (), and 15 (), shall continue in full force and effect after the termination or expiration of this Warranty.

International Warranty Service

This warranty is valid for Devices sold and used internationally, subject to the terms and conditions contained herein. Warranty service may be obtained in any country where the Device is sold and serviced by Seller or its authorized service providers.

Warranty Remedies

In the event of a defect covered by this warranty, Seller, at its option, will either (a) repair the Device using new or refurbished parts; (b) replace the Device with a new or refurbished Device that is functionally equivalent to the original; or (c) refund the original purchase price of the Device.

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